OUR SHIPPING POLICY
FREE SHIPPING:We offer Free Shipping on ANY order within the United States. We typically ship via USPS or UPS.
Note: Order total must be over $10.00 to qualify for free shipping when Rewards Points or Coupons are applied.
Orders normally ship out 1-5 business days. If there is a delay we will contact you.
RUSH PROCESSING:We offer Rush Processing on some orders for a small additional fee. If selected, all orders placed before 12PM PST will ship out on the same business day. If your order is placed after 12PM PST, and the Rush Processing option is selected, it will ship out on the following business day.
Note: PuffAvenue.com will put forth its best efforts, however, we cannot guarantee that your order will ship the same business day. If we fail to ship your order on the same business day, we will refund the Rush Processing fee. If the billing and shipping address are different, verification may be required.
ONE-DAY AND TWO-DAY SHIPPING:If you select One-Day Shipping or Two-Day Shipping for an order you place with PuffAvenue.com and your order is placed before 11:59 AM PST, your order will ship the same day. Orders placed after 11:59 AM PST will ship the next business day.
Please also keep in mind that there is no weekend pickup or delivery for One-Day or Two-Day Shipping. When you select One-Day Shipping, the item will usually ship within the same day (if received before 11:59 AM PST) and arrive on the following business day.
SIGNATURE CONFIRMATION:We ship all orders without Signature Guarantee Service (Signature NOT Required upon Delivery). At checkout, you will have the opportunity to add Signature Guarantee Service for your order; however, by failing to do so, the customer assumes the risk of non-receipt if the shipping carrier can establish that the order was delivered to the shipping address.
SHIPMENTS OUTSIDE THE UNITED STATES:We currently don't ship outside of the United States. This option will be available soon.
DISCREET BILLING & SHIPPING:To ensure your privacy, we ship all packages in a plain box with absolutely no product labels of any kind. The name that appears on your Billing Statement will be "C.S. Direct" and will not reference any particular product.
Note: Couriers (FedEx, UPS) do not deliver to P.O. Boxes. A physical address is required for courier shipments. All orders shipping to P.O. Boxes will be sent U.S. Mail.